Airline

Episode 3: Beyond Our Control

January 12, 2004 • 21 min

At Chicago's Midway Airport, Southwest employees spend 48 hours dealing with the chaos caused by a power blackout in the East. In this high-flying series, we provide viewers with complete access to the inner workings and emotional stories behind Southwest Airlines--from individual passenger's tales and dramatic reunions to action at the counter between passengers and employees. Our "cast" of characters includes the personnel who create a minor miracle every day by getting the airline airborne.